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Help

4 Ways To Shop

1) Online - Order right now from our website! You'll see our complete product offering and gain access to exclusive specials. It's Safe - Secure - User Friendly .

2) Phone - For fast convenient service call 800-345-2396 to speak with one of our friendly and knowledgeable representatives. Credit card and debit card orders only (Mastercard, Visa, and Discover). Sorry, we do not accept American Express. Representatives are on hand Monday through Friday from 8AM to 5PM Eastern time.

3) Mail - For your convenience we have provided an Order Form in each catalog. Don't have a catalog but still want to order by mail? (Download an Order Form here). Then just fill out your Order Form completely, fold, and place in an envelope. Please be sure to enclose a check, money order, cashiers check, or credit card number (no cash or C.O.D. orders please). Mail orders should be sent to:
Hartville Tool
Attn: Order Dept.
13163 Market Ave N.
Hartville, OH 44632-9065
5) Shop Our Retail Store - Please take the time to stop at our retail home improvement store. With a huge selection unlike you’ll find anywhere else, you'll find what you need to complete your project from start to finish.

Our retail store is located at:
Hartville Hardware
1315 Edison St. NW
Hartville, OH, 44632
Phone: 800-877-3631
Web: www.hartvillehardware.com
Sales Tax - Ohio sales tax applies to all orders shipped to an address within the state of Ohio, and also applies to shipping and handling charges, if any. Orders shipped out of the state of Ohio are currently exempt from Ohio sales tax.

Price Guarantee
We want and appreciate your business, so we go to great lengths to insure that we offer the lowest possible prices. If you find the identical product in a printed national advertisement delivered for less (including shipping and tax) within 30 days of your purchase, just provide the advertisement to us we will gladly refund the difference!

Our guarantee applies to internet offers only when the same price appears both online and in the company's printed advertisement. Clearance or discontinued items are not eligible for price matching Price matched products are not eligible for further discounts or special promotions.

Fast FREE Shipping*
All in-stock orders received by 3:00 PM EST (weekdays) ship out that same day!

Most orders to the contiguous states are shipped either UPS Ground, FedEx Ground, USPS Priority Mail, or USPS First Class Mail and generally arrive in 1-5 business days.

Shipments to Alaska, Hawaii, P.O. Boxes, U.S. Territories, APO’s, or International Destinations (Canada & Mexico only) typically ship by USPS.

Orders containing only books will ship by USPS Media Mail and generally arrive in 2-8 days. Single can orders of Aerosol products will generally ship by USPS Parcel Post and can take up to 2 weeks to deliver.

*Free Shipping Offer: Available only to shipping destinations within the 48 contiguous states. NOTE: We reserve the right to select method of shipment. For shipping destinations outside of the 48 contiguous states, please contact us for shipping options and quotes.

Express Shipping (UPS 1 Day or 2 Day Air) - We’ve built our reputation on fast shipping but, if you need something even faster, please call our Customer Service Dept. at 800-345-2396 for expedited shipping options and quotes.

International Shipping (Outside North America) - See our international shipping page for more information on shipping outside of North America.

Hassle-Free Returns
We stand behind every product we sell 100%. If you’re not completely satisfied with your purchase, simply return it for a full merchandise refund within 30 days of receipt. Power tools may be returned for a full merchandise refund within 30 Days of receipt.

Returns must include all original parts and packaging. If you need to return an item, please include a copy of the Packing Slip (or Download a Returns Form here)), and write on it why you are making the return and what you would like us to do (exchange, replacement, or refund). Unless we determine the product to be defective as a result of a manufacturer's defect, return shipping charges are the customer's responsibility.

Returns should be sent to:
Hartville Tool
Attn: Returns Dept.
13163 Market Ave. N.
Hartville, OH 44632.
Should it appear that you received a damaged or defective item, please retain the original shipping carton and call us to speak with a Customer Service Representative at 800-345-2396 (M-F, 8 am - 5 pm Eastern), or e-mail us using our online contact form.

Backorders
Though we try to maintain a reasonable level of stock on each item we sell, we do occasionally run out of an item. Should this happen, we’ll notify of you of the backorder status and give you the option of shipping the balance of your order right away. We do sometimes offer items that have limited availability and/or are discontinued by either the manufacturer or ourselves. For such items backorders will not be permitted.

Backorder shipments within the 48 contiguous states will incur no additional shipping charge. For shipping destinations outside of the 48 contiguous states, backorder shipments may incur an additional shipping charge should you request partial shipments. You can always cancel a backordered item up until it has shipped.

Privacy Protection
We understand and share your concern about privacy, so rest assured that we will not sell, rent, or trade your customer information with anyone else.

Customer Service
If you have questions about your order, you may call toll free at 800-345-2396, Monday through Friday, from 8am to 5pm (Eastern Time), or e-mail us.

Technical Support
We provide service and support during and after your purchase. If you need more in-depth information about a product, walk-through help with assembly, or a replacement part, call and request one of our friendly and knowledgeable Technical Support Specialists at 800-345-2396 (Monday through Friday, from 8am to 5pm Eastern Time), or e-mail us.

Pricing and Mis-Prints
Our web site generally reflects the most current pricing and product information and we have made every effort to ensure its accuracy. However, we reserve the right to correct pricing, typographical, or printing errors.

As it’s nearly impossible for us to foresee all potential manufacturer price changes, promotional offers, exchange rate fluctuations, and competitive offers, we may adjust our pricing up, as well as down, at any time, so please check our website or call for current pricing or promotional offers.

Regarding Product Availability
At time of printing, all products shown in our catalog were in stock and available for immediate shipment. Some items do have limited availability and will sell-out, so please check our website or call for current availability.

CALIFORNIA PROPOSITION 65 - NOTICE ON BRASS
Proposition 65, the Safe Drinking Water and Toxic Enforcement Act of 1986, was initiated in California. Under this act, a list of chemicals that are known to the state of California to cause cancer, birth defects or other reproductive harm is published annually. This list contains more than 700 chemicals that can be found in consumer and industrial products or services, in addition to chemicals that are released into the environment.

As part of this California law, businesses are required to provide warnings for products that may contain any listed chemical. As such, the following warning will be included on specific product web pages and included with all orders shipped to the state of California:

WARNING: These products may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Products most likely to require Proposition 65 warnings include brass items, finishing products, items made of PVC. The state of California's advice regarding safe handling of most of these products is to wash your hands after handling.

For more information about Proposition 65, please refer to the following website: http://www.oehha.ca.gov/prop65.html